FREE Mini-LESSON

In this free mini-lesson, we will focus on managing client complaints. We will discuss the challenges of dealing with displeased clients. We will also address some of the more common client complaints and how to respond to them effectively.

All of our classes are interactive, even our free mini-lessons - every student should have a chance to ask their questions and practice their English communication skills. That’s why each of our lessons follows a plan designed to provide value to our participants through our expertise and materials as well as through ample opportunity to get involved in the discussion in a hands-on way!

Covered in this course:

• Short Introduction Round

  Introduce yourself with your name, job, and why you have joined the mini-lesson. Then, share one “happy thing” from the previous week with the group.

  (“Happy things” are a client favorite in our regular group courses!)

• Terms and Templates

  Resources for addressing common client complaints effectively.

• Discussion

  Hands-on practice talking about the communication challenges of dealing with disgruntled clients and how to manage them.

• 10 minute Q and A

• 1-minute video to learn a relevant English idiom

FAQ

1. How is the course conducted?

   The course is held virtually via Zoom. You will be provided with a link to join the course via email. For more information, you can visit the Zoom website or check here for a simple overview on how to open the link and join the class.

2. What kind of an I.t. set up do I need to participate?

   You need access to a computer with a camera and microphone as well as a stable internet connection.

3. Do i need to prepare anything to participate in the course?

   Not at all! Just come ready to engage, talk, and practice your English communication skills!